T410 Procesflow

Hoofdflow

flowchart TB

A@{ shape: rounded, label: "Detecteer storing" }
B@{ shape: rounded, label: "Beoordeel melding" }
C@{ shape: rounded, label: "Registreer incident" }
D@{ shape: rounded, label: "Escaleer incident" }
E@{ shape: rounded, label: "Diagnoseer incident" }
F@{ shape: rounded, label: "Herstel storing" }
G@{ shape: rounded, label: "Controleer herstel" }
H@{ shape: rounded, label: "Sluit incident" }

A --> B
B --> C
C --> D
D --> |2e lijn nodig| E
D --> |geen escalatie| E
E --> F
F --> G
G --> |niet hersteld| E
G --> |hersteld| H

Observatie

Registratie en communicatie lopen in praktijk deels parallel.