T414 Beslissingsregels

Severity bepaling

• S1: volledige service outage
• S2: ernstige degradatie
• S3: beperkte impact

Escalatie regels

• S1 → direct engineering + SDM
• S2 → NOC + engineering binnen 30 min
• S3 → standaard flow

Routing regels

• netwerk → Network Engineering
• platform → Platform Engineering